FAQ
Q1: How long does delivery take?
A1:
International: Usually 7–14 business days.
Domestic (Japan): 1–3 business days.
Delays may occur due to customs or holidays. Tracking number provided.
Q2: What shipping methods are used?
A2:
International: Japan Post (EMS, Airmail, etc.)
Domestic: Yamato Transport (Kuroneko)
Q3: Is the packaging secure?
A3:
Yes. All items are safely packed with bubble wrap, cushioning, and double-boxing if needed. We’ve shipped many fragile pots successfully.
Q4: Are your products authentic?
A4:
Yes. We work directly with trusted production partners in Japan and only offer genuine, high-quality items.